Tuesday, 10 June 2008

Response times

My rule of thumb is as follows: -

Phone call: respond in 12 business hours or less
Email: respond in 24 business hours or less (or Sunday night)

I gain absolutely nothing from stalling on client response.  Any thoughts that I might seem desperate are in my head.  Why wouldn't I want to signal that I'm eager, enthusiastic and ready to work at every opportunity?